About IT HelpDesk - ServiceDesk Plus
Here's a smart way to have your IT helpdesk application at your fingertips, "literally!" ServiceDesk Plus, your IT help desk genie, is now accessible on your android mobile devices. Tackle your tickets while on the go!
Here's a smart way to have your IT helpdesk application at your fingertips, "literally!"
ServiceDesk Plus, your IT help desk genie, is now accessible on your android mobile devices.
Tackle your tickets while on the go!
● Log in, manage and close your help desk tickets.
● Record info such as the subject, description, attachments, resolutions, tasks, worklogs, and notes.
● Have a bird's eye view of all the details of your ticket in a single pane.
Be available for your end users anytime.
● Allow your end users to quickly log in tickets from the mobile app.
● Have live conversations with end users.
● Respond to end user queries from within the ticket.
Choose what you want to see.
● Create custom views for convenience and save them for later.
● Choose from a list of default views such as all tickets, unassigned tickets, SLA violated tickets, etc.
● Keep track of your response and resolution SLAs with the SLA status flags.
Above all, choose this authentic, Pink verified IT help desk app and have a
world class experience with the best help desk features.
You're only a few quicksteps away from having your help desk mobile app up and
running.
● Sign up for an account with ServiceDesk Plus, if you haven't already.
● Download and install the ServiceDesk Plus mobile app.
● Log in and play.
It's really that simple!
Oh wait! We're not done yet!
You can even have a demo of the mobile app, before signing up! All you need to do
is simply install the app on your phone and use the following credentials to log in.
Username: demo
Password: demo
Download a free 30 day trial of ServiceDesk Plus at http://bit.ly/1OxZB0N
Previous Versions
Here you can find the changelog of IT HelpDesk - ServiceDesk Plus since it was posted on our website on 2013-08-22 07:07:59.
The latest version is 5.9.1 and it was updated on 2024-04-22 12:54:22. See below the changes in each version.
IT HelpDesk - ServiceDesk Plus version 5.9.1
Updated At: 2023-10-31
Changes: V5.9.1:
1. Fixed Issue SD #114720 : Unable to edit the request since "Fill mandatory fields" error was shown even after filling all the mandatory fields.
2. Fixed Issue SD #114122 : 24hours format was not supported in Date-Picker, even if 24hours format was configured in device.
3. Minor bug fixes and Feature Enhancements.
IT HelpDesk - ServiceDesk Plus version 5.9
Updated At: 2023-09-14
Changes: V5.9:
1. Supported Field and Form Rules for Add & Edit Request from SDP 14501. Scripts execution is not supported now.
2. Supported Priority Matrix in Add & Edit Request Form. Priority will be updated based on Urgency & Impact fields.
3. Users can now search through pending approvals from SDP 14200
4. Provided Update-Reason field in Edit Request Form
5. Provided support for adding attachments in Edit Request Form
6. Selecting Service-Approver & Editor fields in Add&Edit Request form is provided
IT HelpDesk - ServiceDesk Plus version 5.8.4
Updated At: 2023-08-29
Changes: Version 5.8.4:
1. Supported Multi-Factor Authentication from SDP Build 14500.
2. Introduced UAT and Release stages in Change module from SDP Build 14500.
3. Users can now view various file formats if they've installed the suitable file-viewer in device.
4. Fixed SD Issue #111580: The approval level contains some random numbers instead of the actual level in Android.
IT HelpDesk - ServiceDesk Plus version 5.8.3
Updated At: 2023-03-27
Changes: Version 5.8.3:
1. Supported i18N for the following languages :
i Hindi
ii Ukrainian
iii Armenian
2. Request filters are sorted based on the filter name
3. #SD-109063 : Fixed issue in Hebrew Translations.
4. Minor Bug Fixes and Feature Enhancements.
IT HelpDesk - ServiceDesk Plus version 5.7
Updated At: 2022-04-01
Changes: Version 5.7:
1. Supported Checklist feature on Request module from 11300 build.
2. Security enhancements.
3. Issue fixed SD-95820: Unable to Add attachments above 10MB.
4. Issue fixed SD-93128,SD-101637: Filters are getting reset while reopening the app.
IT HelpDesk - ServiceDesk Plus version 5.6.4
Updated At: 2022-03-01
Changes: Version 5.6.4:
Minor bug fixes in Login.
IT HelpDesk - ServiceDesk Plus version 5.6.3
Updated At: 2022-01-31
Changes: Version 5.6.3:
Issues Fixed:
1. SD-100024: Description isn't getting displayed in approvals tab.
2. SD-100331: Domain drop-down is not available when LDAP is enabled.
3. SD-100415: Getting blank screen while trying to log in using SAML in SDP android application. 4. Minor Bug fixes and security enhancements.
IT HelpDesk - ServiceDesk Plus version 5.6.2
Updated At: 2021-09-29
Changes: Version 5.6.2:
Security enhancements and Bug fixes.
IT HelpDesk - ServiceDesk Plus version 5.6.1
Updated At: 2021-09-22
Changes: V5.6.1
1. Request Approval - If user don't have permission to view request details user can approve/reject.
2. SAML login issue fixed
3. Asset product type listing issue fixed in 12000 build #7208225
4. Add request crash for requesters issue fixed
5. SD-97324 : Task contents getting displayed in HTML content.
6. Notification sound issue fixed when download attachments.
IT HelpDesk - ServiceDesk Plus version 5.6
Updated At: 2021-07-13
Changes: Version 5.6:
1. Login via V3 API is supported from build number 11200 for the following login methods:
a) Local Authentication
b) Active Directory Authentication
c) LDAP Authentication.
2. SAML Authentication login supported from build number 11200.
3. SD-89420 : Server details are preconfigured if the app is installed via MDM.
Disclaimer
Official Google Play Link
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The Google Play link for IT HelpDesk - ServiceDesk Plus is provided to you by apps112.com without any warranties, representations or guarantees of any kind, so access it at your own risk.
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